Hurricane Katrina Forest Recovery

As we work together to tackle the historic challenge that Hurricane Katrina has presented to the forestry communities of Mississippi, Louisiana, and Alabama, we hope that this blog will be a valuable resource and tool.

Thursday, February 9

Corps Offering Debris Removal Phone Line

The U.S. Army Corps of Engineers has opened a 24-hour customer service phone line for those seeking removal of debris caused by Hurricane Katrina from private property. According to the Corps, it has received approximately 20,000 requests for this service.

"Our debris clients need a very clear, quick path to report problems with their debris removal," said Michael Logue, public affairs officer at Task Force Hope, Mississippi.

The special phone line allows private property debris clients to file a trouble ticket live with a technician, or voice mail if the phone lines are busy or calls are received after hours. (The Corps said voice mail will be given the same priority as a live message.) Trouble tickets will be given to debris management specialists twice daily.

Logue said the phone representative is not able to forecast work or resolve debris or other recovery issues. "Someone will call you back who can talk about your problem," Logue said. "Our goal is to follow up to the caller within 24 hours."

The Corps is asking callers to be prepared to provide name, phone number, ROE number, property address and a brief description of the issue. The phone number is (601) 631-5065. It will be open from 9 a.m. until 4 p.m., Monday through Friday


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